This situation where the guest does not show up for the reservation is called [no-show] and, as it is a reservation made through Booking, we need to follow some channel policies before completing the deletion of the reservation from your calendar.

The first step in the process is for you to comply with the deadline of 24 hours after the expected date of arrival to communicate to Booking that the guests did not show up.

After meeting this deadline, you can take the following action on your Stays.net:

  1. Access the reservation page;
  2. Scroll the page to the end;
  3. Click on the [Cancel] or [Delete] button;
  4. Mark the [Mark reservation as "no-show" in the Booking.com extranet] little box;
  5. Click on [Save].

Now that you know how to communicate no-shows to Booking, how about reviewing the channel's cancellation policies or seeing other ways to initiate channel reservation cancellations through your Stays?

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