To help you manage the reviews received from the guests, Stays.net has two possible paths:
Management via screen [Guest's Reviews]
- Access the [Reservations Center > Guest's Reviews] menu;
- Filter on the left to refine your search;
- Click on [Update].
From this action, it is also possible to filter by listing at the left side of the screen, select the desired review and make any of the actions below:
|View full review content||Click on the [Show] button to display the content.|
|Edit the content of the guest review||Use this tool only for possible spelling corrections and minor adjustments!|
Click on the [Edit] button, make changes and save your content.
|Post the review on your website||By clicking on the [Status > Review Status] button, just select the [Published] option to make the review public on the website or [Hidden] to hide.|
|Answer and define if it should be part of the statistics||Also on the [Status] button you will be able to answer the review, set what is the language - this helps regarding the navigability of the comments - and whether the review should be considered in your operational statistics, whether in the listing quality area or in relation to the services of a collaborator.|
Management via listing page
It is also possible to access the reviews directly through the listings and make the same actions described in the previous step.
- Access the listing;
- Click on the [Auxiliaries > Reviews] menu;
- In case you want to create a review manually, click on [+Review].
Now that you already know how to manage the guests reviews, how about checking out more related subjects or check out tips about how to get reviews with good score?