With the integration of your Airbnb account with Stays.net channel manager, you will be able to cancel Airbnb reservations from your system's Reservation Page.

What you find in this article

How to cancel Airbnb reservation via Stays.net?

Just access the Reservation's Page on your Stays.net and click Cancel, according yo the example below:

After that, just specify the reason of the cancellation and finish the action:

I accept Instant Reservations - How is the Airbnb policy for cancellations?

Remember that the channel's cancellation policies prevail, so you should only use this feature in cases where the cancellation is in agreement.

Airbnb's policy for these cases is to allow hosts to cancel up to 3 reservations per year and, if the limit is exceeded, the penalty will be the deactivation of your listing on Airbnb. 

Check out more details about this policy at the link below. 
I want to know more...

I do not accept Instant Reservations - How is the Airbnb policy for cancellations?

As you have a period to accept or reject the reservation, the channel's policy is stricter for these cases: Hosts will only be able to cancel in cases of extenuating circumstances.

Check out more details about what Airbnb considers as extenuating circumstances at the link below.
I want to know more...

Now that you already know how Airbnb's cancellation policy works via Stays.net, how about seeing other related subjects?

<< CANCELLATION POLICIESCONNECTING WITH AIRBNB >>