Studies show that 95% of travelers look for reviews from others before making a reservation. Having reviews on your website listings is essential and can be crucial for converting reservations.

Check out the main questions about the guest review module on Stays:

How can I receive guest reviews?

You can set up automatic requests for reviews after the guest checks out, or send the request manually through the reservation page.

Can guests leave reviews on the website?

Yes. After the reservation ends, guests can write feedback on the reservation page.

What is the content of the message sent to guests?

The default content is in the email template for guest review requests. Depending on your plan, you can change the text sent.

Can I disable the review request for a specific reservation? 

Yes. You can do this on the reservation page without changing the overall system settings.

Can I manually register reviews? 

Yes, on [Reservation Center > Guests reviews].

How can I manage the received reviews? 

On [Reservation Center > Guests reviews], you have an overview of the reviews and can choose which ones will be visible on the website.

Is there integration of reviews with sales channels? 

Yes. Stays imports reviews left on Airbnb and Expedia, and you can review guests directly through the system. Reviews from Booking are also integrated, but you can't answer them here.

What should I do when I receive negative reviews? 

This is part of the business and can be an opportunity to demonstrate the value of your services. Check out some tips on how to handle bad reviews.