Notifying your guests about important reservation facts is a good way in the market that generates more credibility for your brand and by using the automatic emails and templates provided on your Stays.net, in addition to delivering this good experience to guests, you save time to focus on strategic actions of your business!

Check out our library of templates below:

Guest reservation notification library

Notice to the guest about the reservation cancellation

To edit the content of the original email or request for support about triggering these messages, use the guest reservation cancellation notice template in your template library.

For cases where guests request cancellation of the reservation via the website or where you need to cancel the reservation manually, Stays.net will send the guest who owns the reservation a confirmation that the cancellation was made, as shown in the image below:

Be sure to check out more details on managing reservation cancellation requests from your website, as Stays.net will always give you the final word on cancellations and you can try to retain your guests. Read more.

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Charges to guests on reservations created close to arrival (last minute)

To edit the content of the original email or request for support about triggering these messages, use the guest notification last minute template in your template library.

With the advancement of your business routine and instant reservations, it can be usual for you to receive reservations with little space between the moment of purchase and the moment guests arrive at your listing.

For these cases, Stays.net will send guests a different notification - if you have it enabled in the system settings - instructing the client to pay for the reservation upon arrival, or any other procedure deemed necessary in these cases.


For further details on how to adjust the period you consider as last minute and the automatic triggering of this email template, see this article.

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Confirmation message about the cancellation request made on the website

To edit the content of the original email or request for support about triggering these messages, use the guest cancel reservation request template in your template library.

During the reservation process on the website, guests will have a panel with the reservation page available and one of the possible actions is to request the cancellation of the reservation.

It is always the company who performs the action to cancel the reservation, but to let guests know that their request has been received, Stays.net sends them an email notification.


This same content will be sent as an internal notification for your schedule, so set up the recipients of this notice correctly to help with internal communication. Read more.

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Automatic reservation confirmation

To edit the content of the original email or request for support about triggering these messages, use the res. automatic confirmation template in your template library.

For the development of your commercial online reservation routine, whether on the website (from the Pro plan) or via sales channels, an important point is to confirm the reservation to guests automatically as soon as the payment is validated or when the reservation comes from a sales channel that charges it during the sale, such as Booking, Airbnb and Despegar, for example.

The email sent comes with the main reservation information and the amount already paid by the guest and any missing amounts, if the Reservation Guarantee policy does not ask for the total amount of the reservation:

For automated triggering to work on reservations coming from your website where guests have paid online, enable this in the [Settings > Emails > Website] menu, in the Notify Guest About Reservation Events section. Read more.

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Manual confirmation of reservations

To edit the content of the original email or request for support about triggering these messages, use the reservation manual confirmation template in your template library.

When you need to manually post a receipt on the Reservation Page, such as cash or bank transfers, you will need to send the reservation confirmation email.

The content is very similar to what we saw in the automatic confirmation template, with the main difference being the way to send it.

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Reservation confirmation for guests partnering with Stays Alliance

To edit the content of the original email or request for support about triggering these messages, use the reservation confirmation alliance template in your template library.

As with traditional reservations, for reservations made at Stays Alliance partner listings, guests will receive an email voucher with the main reservation information and, mainly, the name of the partner that will operate the reservation, as in the template below:

This email can be triggered manually via the Reservation Page or automatically, as long as you have enabled the automatic trigger setting on reservation events, which is in the [Settings > E-mail Settings > Website] menu, in the Notify Guest About Reservation Events section.

Be sure to check out Stays Alliance, a community of other Stays customers who aim to build partnerships by providing ads to third parties or sharing third party listings!
Read more.

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Reservation reminder for guests

To edit the content of the original email or request for support about triggering these messages, use the reservation reminder template in your template library.

This email template aims to reduce guest no-shows at reservations and is also a good opportunity to sell additional services, promote partner activities for your business and reinforce instructions on arrival.

The default usage is automatic triggering a few days before the arrival date of guests, and it can also be triggered manually from the Reservation Page and the content template is down below:

To automate the sending of this email, just go to [Settings > Emails > Reservation] menu, in the Guest Reservation Reminder section.
Read more.

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