Automated Communications

Learn how to manage Stays.net's automatic triggering of messages.

How to set the triggering of a reservation reminder e-mail to guests?
Sending an email to the guest a few days before the check-in date is a good practice to reinforce check-in procedures, offer additional services and other...
Thu, 14 Sep, 2023 at 10:46 AM
How to enable notification to owners about new reservations?
Stays.net has the option to notify owners of the arrival of new reservations in the listing in a different way compared to emails sent to guests. This wi...
Mon, 27 Mar, 2023 at 5:23 PM
How to enable reservation cancellation notification for guests and owners?
Stays.net has a feature to notify guests and/or owners by email of the cancellation of a reservation. It is possible to configure whether the email notif...
Fri, 31 Mar, 2023 at 10:58 AM
How to send pre-reservation emails to sales channels guests?
When accessing the configuration screen of the Stays.net compatible Sales Channels, it is possible to select what is the status of the Reservation when im...
Tue, 12 Sep, 2023 at 3:04 PM
How to send a varied email for last minute reservations?
To activate the sending of email with a different content if the reservation is made very close to check-in, you must follow the steps below: Access the...
Thu, 31 Aug, 2023 at 2:42 PM
How to disable automatic reservation confirmation email triggering to sales channels?
By connecting your sales channels listings to a channel manager, in most cases, the communication about reservationconfirmation is then managed by the cha...
Tue, 12 Sep, 2023 at 11:10 AM
How to provide guests with direct access to the payment part of the reservation on the website?
Stays.net has a variable when editing your email templates where, from a link, the user will be able to click and go directly to the reservation payment p...
Thu, 14 Sep, 2023 at 9:14 PM