Cancellation policy is a resource used by hosting facilities trying to reduce the damaged caused by a guest withdrawing from a reservation and, for the guest, it is increasingly becoming one of the decisive factors when choosing a listing. 

For more market tips on best practices regarding cancellation of reservations, see an article developed by our specialists on our Blog (in Portuguese). Read more.

Find below the details for setting up cancellation policies on your

What you find in this article

How to manage cancellation policies on Stays?

The registration is made through the menu [Catalog > Auxiliaries > Cancellation Policy], where you will be able to pick a name, insert text content in the active languages of your system, in addition to activating or deactivating policies.

Once your registration is done, you will be able to define a moderate policy for all the listings from the menu [Settings > Reservations > Cancellation Policy] and, if you have different policies per listing, it is possible to define a model for each listing on their page, in the tab [Distribution > Reservation Settings].

For further information or help, read more.

How do cancellation policies relate to reservations made via my website?

The policy's content and the title will be present through the reservation process made on your website, either during the reservation or on the reservation page for the guest, after the reservation has already been made.

During the reservation (confirmation)
After the reservation's confirmation
For further information or help, read more.

How do cancellation policies relate to sales channels?

Sales channels policies will prevail in relation to their models, as the reservation was made there. In this case, one very important action is to relate your policy's models to the more compatible existing options on the sales channels. If the channel is compatible or has predefined policies' models, just go to the menu [Channel Manager > choose the channel] and then access the tab [Settings > Cancellation Policy], according to the example below:

For further information or help, read more.

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