To have a better operational performance, it is important to have the status of the operational tasks updated, and change it when needed. Check below what are the statuses an operational task can have and how to use them.
What you find in this article
- What is the status New?
- What is the status In progress?
- What is the status To be confirmed?
- What is the status Done?
- What is the status Duplicate?
- What is the status No solution?
- How to change a task status
What is the status New?
It is the default status after a task is created.
What is the status In progress?
Indicates that the task is running. This status mainly applies when solving maintenance tasks that consume more time (days in duration).
What is the status To be confirmed?
Indicates that the task had already done, but was reopened. To reopen a poorly executed task, go to the task page,click on the [Done] status and change it to [To be confirmed].
What is the status Done?
Tasks that were performed correctly. Access the task page and change the status to [Done] to indicate that the task has been successfully completed.
What is the status Duplicate?
Indicates that the task was not executed, as there is already another ticket registered for the same case.
It is common in cleaning or technical tasks created by your team manually. Therefore, we recommend filtering the pending issues on the listing before creating a task.
What is the status No solution?
Should be used when the task will not be performed. It applies to all types of tasks in the system and ranges from a guest no-show to inconsistent repair and maintenance requests.
How to change a task status
You can change it via [Tasks > All tasks] menu or on the operational dashboards. By clicking on the task, the status will appear on the right side. Click on the status and choose the new option.
