Stays.net counts on a default email template for cases where the reservation has not been confirmed. 

There are 3 situations that can generate this email template:


Situation
Details
Guest initiates the reservation process on the website, but does not make the payment.SEE DETAILS
Direct sales by your team where the guest will still make the payment within a deadline.SEE DETAILS
First email to the guest that makes the reservation through sales channel.
In this case, you can disable the automatic triggering of the email or set up a personalized email for the sales channel.
SEE DETAILS

See below the default content of the email:


Subject: [name of your business] | Confirm your reservation with us!


Hi, [full name of the guest],


We verified that there is a reservation to confirm for our listing [public name of the listing], on the period of [check-in date] to [check-out date], in the total amount of [total reservation amount].


Your pre-reservation will need to be confirmed by [reservation expiration period] and, according to our reservation guarantee policy, the payment of [amount charged to guarantee the reservation].


If you are having difficulty with the payment, please contact us at [your business contact phone] and inform us of your pre-reservation code.


Your pre-reservation code is [reservation code].


It will be a pleasure to welcome you in [listing city name]!


Regards,

[name of your business]


To edit the default content of this email, select the guest reservation incomplete email template on the email templates area.

HOW TO EDIT EMAIL TEMPLATES?