Stays.net counts on a default email template for cases where the booking has not been confirmed.
There are 3 situations that can generate this email template:
|Guest initiates booking process on the website, but does not make the payment.||SEE DETAILS|
|Direct sales by your team where the guest will still make the payment within a deadline.||SEE DETAILS|
|First email to the guest that makes the booking through sales channel.|
In this case, you can disable the automatic triggering of the email or set up a personalized email for the sales channel.
See below the default content of the email:
Subject: [name of your business] | Confirm your booking with us!
Hi, [full name of the guest],
We verified that there is a booking to confirm for our lodging [public name of the listing], on the period of [check-in date] to [check-out date], in the total amount of [total booking amount].
Your pre-booking will need to be confirmed by [booking expiration period] and, according to our reservation guarantee policy, the payment of [amount charged to guarantee the booking].
If you are having difficulty with the payment, please contact us at [your business contact phone] and inform us of your pre-booking code.
Your pre booking code is [booking code].
It will be a pleasure to welcome you in [lodging city name]!
[name of your business]
To edit the default content of this email, select the guest reservation incomplete email template on the email templates area.