Before configuring your website chat, It is important to configure your team members' permission regarding this feature.

For this you must create a custom role in the [Users & Clients > Auxiliaries > Roles & Permissions] menu.

In this path, you should focus on the chat block permissions, each of which will have an effect on the access of users who will have that role:

chat.historyWill the user be able to access the chat history?SEE DETAILS
chat.view.agentWill the user be able to answer to conversations about commercial questions?SEE DETAILS
chat.view.supportWill the user be able to answer to conversations about operational issues (CSC)?SEE DETAILS

It is important that you do not forget to delegate access roles to users after you finish customizing permissions!

Now that you know how to set how the access of your team members regarding chat will be, how about seeing more questions about the chat provided by