Split bookings are compatible only with products of a vertical rate group.
These are situations in which the booking period is not available in only one l of a rate group, which means, there is availability for the searched period, but, distributed in different lodgings.
See an example below of a vertical rate group.
If a user searches for the date 05/14 to 05/21, it will be possible to make the booking, but a part of it will be in a lodging in the period from 05/14 to 05/17 and the continuation will be in another lodging.
For bookings that fit in this case, you will receive the alert below regarding these cases:
To check more details abou the tool, check the table below:
Question | Answer | Details |
|---|---|---|
| How do split bookings happen? | The split bookings can happen from two routines: bookings through website or bookings made through sales channels. | SEE DETAILS |
| How does a guest create split bookings through the website? | The process made by the guest is the same as a normal booking. However, depending on the dates and availability of the lodgings, it can be allocated in a split way in the calendar. | SEE DETAILS |
| Why did I receive a split booking through the sales channels? | The answer follows the same logic as the previous item. The guest searched for a period where, at least, one of their lodgings of the rate group was available. | SEE DETAILS |
| How can I merge the split bookings? | You will be able to merge the bookings, freeing up space in the calendar of the desired lodging and, then, repositioning the bookings in a way that they stay in the same lodging. | SEE DETAILS |