Split reservations are compatible only with products of a vertical rate group.
These are situations in which the reservation period is not available in only one l of a rate group, which means, there is availability for the searched period, but, distributed in different listings.
See an example below of a vertical rate group.
If a user searches for the date 05/14 to 05/21, it will be possible to make the reservation, but a part of it will be in a listing in the period from 05/14 to 05/17 and the continuation will be in another listing.
For reservations that fit in this case, you will receive the alert below regarding these cases:
To check more details about the tool, check the table below:
Question | Answer | Details |
|---|---|---|
| How do split reservations happen? | The split reservations can happen from two routines: reservations through website or reservations made through sales channels. | SEE DETAILS |
| How does a guest create split reservations through the website? | The process made by the guest is the same as a normal reservation. However, depending on the dates and availability of the listings, it can be allocated in a split way in the calendar. | SEE DETAILS |
| Why did I receive a split reservation through the sales channels? | The answer follows the same logic as the previous item. The guest searched for a period where, at least, one of their listings of the rate group was available. | SEE DETAILS |
| How can I merge the split reservations? | You will be able to merge the reservations, freeing up space in the calendar of the desired listing and, then, repositioning the reservations in a way that they stay in the same listing. | SEE DETAILS |