Before proceeding with the reading of the article, it is important that you know the concept below:
How transactions auditing works on Stays.net?
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To remove improperly created postings (cash or bank transfers), you must follow the steps below:
- Access the reservation page;
- Go to the bottom of the page, at the right, in the [Total Amount] section;
- Find the posting and click on [details];
- Click on [Delete].
Notice in the image above that the [Received] little box is unchecked, that is, it is an unaudited posting, therefore deletion is simpler.
For postings where the audit has already taken place, usually filled in with the green color in the receipt bar of your reservation page, you must first cancel the posting confirmation.
Steps to remove confirmed postings | ||
| Cancel the receipt confirmation | When clicking on [details] in the list of receipts, uncheck the [Received] little box and click on [Save]. The posting must be represented by the blue color in the reservation receipt bar. |  |
| Delete the transaction | After doing the above step, just click on [details] again and click on [Delete] to finish the receipt removal process. |  |
Remember that the processes indicated above are for cash postings or bank transfers.
For receipts through credit card, as it involves integration with payment channels, the process takes place differently.