The email templates in this list are for internal notifications, so the edition is not available to users. 
Only our customer service team is able to access the content, and it is not possible to custom the content on behalf os Stays in these cases.

To help maintaining the operational routines, Stays.net has several internal notification routines, and some of them are fixed or editable by userts in relation to the frequency.

Check out further details about it in our guide:

Internal email notifications library

Notice about new contact made by website users

To ask for support about this internal notification, just indicate the model name as guest request contact to our customer service team.

The websites developed with the content of your Stays.net will have a tab called Contact, where users of your page will be able to make contact with your company for the most varied subjects:
This email template will arrive for your team with the reply of what users marked in the form field on the screen.

You will be able to set the recipient of these notifications from the Settings > Emails > Website, in the Contact form field of the Requests Received Through the Website box.
I want to know more...

BACK TO TOP

Notice on request for cancellation of reservation made via the website

This email template is the same one used to notify guests and your team, so it is possible to edit the content, as an exception.
To ask for support about this notification, just enter the template name as guest cancel reservation request to our customer service team.

In the guest reservations panel on your Stays.net website, guests will have the option to make a cancellation request with your company, according to the example below:

This email template will notify guests of the same email that will be sent to guests confirming the cancellation request.

Remember that the final word on the cancellation of the reservation rests with your team, therefore the notification email will reach all the recipients configured to receive updates on the status of the reservations.
I want to know more...

BACK TO TOP

Requests made via website

To ask for support about this internal notification, simply indicate the model name as guest request reservation to our customer service team.

In listings that do not accept Instant Reservation or in queries made by guests during the reservation process, you will receive a notification about these cases by email, with a replica of what the user fills in the forms on the site.

To set the email that will receive the notifications, go to the [Setting > Emails > Website] menu and aaccess the Requests Received Trhough the Website box. 
The related setting is in the Reservation request form.

BACK TO TOP

Request for multistays offer reservations via the website

To ask for support about this internal notification, just point the template's name such as guest request multistays offer through website to our customer service team.

Multistays offer proposals is a tool available via App Center Stays that gives guests the option of staying in two or more listings in a period when there are no more vacancies available in just one listing.

During the purchase process on the website, guests fill out a form requesting the multistays offer proposal and this causes you to receive a reply of the information filled out via email so that you can finish the sale and proceed with the manual creation of reservations in your calendar .

To set the email that will receive the notifications, go to the [Setting > Emails > Website] menu and aaccess the Requests Received Trhough the Website box. 
The related setting is in the Form for multistays offers.

BACK TO TOP

Notice about new reservtions on the listing


To edit the content of the original email or request for support about triggering these messages, use the owner reservation notification template in your template library.

One of the options available for communication with owners and as onwers' agents is to notify them by email about the creation of new reservations on their listing calendar.

It is possible to configure this so that the trigger is made in pre-reservations and reservations, only confirmed reservations, to or leave it without an email notification and this policy can vary for each individual listing!

To adjust the automated email notification trigger, the default configuration is done on the [Settings > EmailS > Owner] menu, on the Pre-Reservation and Confirmed Reservations sections and select whether to activate for owners and owners' agents.

BACK TO TOP

Notices about operational tasks

To ask for support about this internal notification, simply indicate the model name as operational task notification to our customer service team.

During the operations routine, when there are main actions on operational tasks, such as the creation of a maintenance task in the listings, a comment from a collaborator on the task and the change of responsibility for the activity, emails will be sent to those involved in the activity, such as the Owner's agent and the employees responsible for the activity.

Including those responsible for the relationship with owners in the resolution and monitoring circuit of the most critical cases of maintenance in listings will help a lot in the quality of service to owners!
I want to know more...

BACK TO TOP

Notice about end of partnership agreement with landlords


To ask for support about this internal notification, simply indicate the model name as owner contract ending notification to our customer service team.

In the [Finance > Contract Configuration] menu of your Stays.net listings, you can indicate the duration of the partnership contract with the owners of the listings.

Based on this, an email notification will be generated to the Owner's agentwhen the end of the contract is near.

The period before triggering the warning is editable from the [Settings > Emails > Owner] menu, in the End of the Contract with the Owners.
I want to know more...

BACK TO TOP

Notice about owner messages sent via Extranet

To ask for support about this internal notification, simply indicate the model name as owner new message to our customer service team.

To facilitate the relationship with the owners, Stays.net has the Extranet of Owners and in this panel, the owners will be able to send messages to your company for general requests, as it is a free text field:

After sending this message, the person responsible for the relationship with the owners of this listing will receive an email notice about the message and the content of the message left by the owners.

Remember that you can set which owners will or will not have this feature on the Extranet.
For further information on how owners can leave messages for your business via the Owners Extranet, see the material below:
I want to know more...

BACK TO TOP

Notice about owners asking for net price adjustments

To ask for support about this internal notification, simply indicate the model name as owner request buy price change to our customer service team.

In the Overprice commission model, owners will be able to request adjustments from the Extranet to the net rate that you have agreed, with the aim of lowering prices and, consequently, you can pass this discount on to the final consumer in your sale price.

This action will generate an email notification to the person responsible for the relationship with the owners of the listing and will have a reply of the requested adjustment.

This feature is only available for listngs that work with the Overprice commission model and follow period pricing. 
For further details on what the Overprice commission model is, see the link below: 
I want to know more...

BACK TO TOP

Notice about owners interested in becoming partners

To ask for support about this internal notification, simply indicate the model name as owner request partnership to our customer service team.

Stays.net has a simple module that creates a menu on your website to capture owners to leave listings for you to manage.

You can activate this module from the Advertisers Menu tool in your App Center Stays and after owners register a lisitng via their website for evaluation, an email notification will be generated to the configured address.

The listings registered by the owners via the website for their evaluation will be listed in their menu [Catalog > Owners Requests].
The menu appears on your Stays.net after activating the Advertisers Menu in your App Center, so see the link below for more details on installing this module.
I want to know more...

BACK TO TOP

Notice about changing dates on the reservation

To ask for support about this internal notification, simply indicate the model name as reservation changed dates to our customer service team.

Based on the integration with the sales channels and also on actions taken by your guests in their reservations panel (from the Pro Plan), reservations may undergo changes to arrival and departure dates automatically and, therefore, when this happens without being due to manual actions by you or your team, Stays.net generates an email as a warning with the new reservation dates and the reservation locator code to facilitate its management.

To set the recipients of this notification, go to the [Settings > Email Settings > Reservation] menu, in the Reservation Updates for Your Team.
I want to know more...

BACK TO TOP

Notice about changing the commercial status of reservations

To ask for support about this internal notification, simply indicate the model name as reservation changed status to our customer service team.

A reservation can have several commercial statuses such as pre-reservation, reservation and contract for example and when there is a change in the commercial status of the reservations, Stays.net generates an email notification with the main data of the reservation and its updated commercial status to help you organize operational routines.

Remember that this is necessary because with the integration with sales channels or charges via payment channels on your website, many reservations will be automatically updated by Stays!
To set the recipients of this notification, go to the [Settings > Emails > Reservation] menu, in the Reservation Updates for Your Team.
I want to know more...

BACK TO TOP

Notice about changing card details on Booking.com

To ask for support about this internal notification, simply indicate the model name as reservation credit card notification to our customer service team.

In the billing flow for Booking.com reservations where the establishment is responsible for billing, if the card details provided by guests are invalid, you can indicate this in your Stays.net and Booking will ask guests to include a new card within a period of up to 72 hours.

If they change the card details there on Booking, this will be sent to Stays.net and with that we will generate an email to notify you and other recipients configured about the data change, for a new billing attempt.

To set the recipients of this notification, go to the [Settings > Emails > Reservation] menu, in the Reservation Updates for Your Team.
I want to know more...

BACK TO TOP

Notice about reservations deleted from your Calendar

To ask for support about this internal notification, simply indicate the model name as reservation credit card notification to our customer service team.

When a pre-reservation has its payment deadline expired or a reservation imported via channel manager has its cancellation in the sales channel, the reservation will be deleted from your Stays.net Calendar and will have the status deleted.

In this case, we will send a notification email with the main reservation information.

To set the recipients of this notification, go to the [Settings > Emails > Reservation] menu, in the Reservation Updates for Your Team.
I want to know more...

BACK TO TOP

Notice about confirmed reservations being converted to pre-reservations

To ask for support about this internal notification, simply indicate the model name as reservation status pre-reservation to our customer service team.

On unusual occasions, it may be necessary to downgrade the commercial status of a reservation that would previously have been confirmed to a pre-reservation.

This action can be performed manually by authorized users via the Reservation Page of your Stays.net.

For auditing purposes, we will generate an email with the main reservation data and the notice that this manual action was taken.

To set the recipients of this notification, go to the [Settings > Emails > Reservation] menu, in the Reservation Updates for Your Team.
I want to know more...

BACK TO TOP

Now that you already know about the possibilities of internal notifications by email that Stays.net has, how about reviewing the other possibilities?

BACK TO EMAIL GUIDE