During the hosting routine, a good way to catch guests attention, it is a supportive communication with tips about the city, a service evaluation request and also during a reservation's negotiation, it is good if you have something simple and practical to facilitate the purchase routine.

Stays.net has some email templates that are sent mostly automatically to help you.

Check out the list below:

Guest business relationship message library

Submitting proposals for listings in negotiations

To edit the content of the original email or request for support about triggering these messages, use the reservation offer template in your template library.

One of the main difficulties in the hosting market is when a potential guest asks for options to stay within a certain period, so in addition to calculating prices, as calendars are dynamic, if the consumer takes time to give a response, it is possible that the listing is no longer available or the amounts are out of date.

To help with this, Stays.net has a tool that helps you put together a proposal in a dynamic link that has updated content the moment the consumer opens the link and one of the options is to send this link by email.

The content of the email is very simple and the main focus is the link, as shown in the template below:

Be sure to see more details about the Reservation Offer tool, as it will help you with your direct sales routine, without consuming a lot of time and maintenance energy!
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Welcome message to guests

To edit the content of the original email or request for support about triggering these messages, use the reservation post arrival message template in your template library.

It is a good guest relations way to contact guests after they arrive at your listing, whether it is to reinforce your listing's policies, reinforce available activities, or that you are available to help them.

On your Stays.net, it is possible to enable the automatic triggering of an email one day after the arrival of the guests, where you can carry out this action of relationship with the guests.

As it is an email with several possibilities, the default template is very basic and generic, so see the reference below and do not hesitate to change the content according to your strategies:

The triggering of this email is only automated and always one day after the arrival of the guest.
To activate this feature, go to the [Settings > Email Settings > Reservation] menu, in the Communication with the Guest After the Arrival and Before the Departure section.
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Farewell message to guests


To edit the content of the original email or request for support about triggering these messages, use the reservation pre departure message template in your template library.

Following the logic of the previous item, another important message is on the eve of guests leaving.

This is normally used to reinforce exit procedures, indicate contact channels for possible extensions of stay and also let guests know about the request for evaluation of services.

As it is an email with several possibilities, the standard Stays.net template is simple and generic, but you can add the content you want:

The triggering of this email is only automated and always one day before the departure of the guest.
To activate this feature, go to the [Settings > Email Settings > Reservation] menu, in the Communication with the Guest After the Arrival and Before the Departure section.
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Guest review request


To edit the content of the original email or request for support about triggering these messages, use the reservation request review template in your template library.

In the e-commerce environment, consumer reviews are one of the main factors that weigh in the purchase decision, so having reviews from previous guests on your website generates more credibility for your products.

Based on this, Stays.net has a trigger automation with a guest evaluation request and, if necessary, even a new booster trigger.

Besides, it is possible to send this manually on the Reservation Page as long as the Reservation departure date has already passed and, in cases where guests have had friction, it is even possible to suspend the trigger for the reservation in question.

This is the default Stays.net template and you can edit it however you like as long as you do not remove the link to the form:

The trigger activation and the number of days after guests leave can be configured from the [Settings > Email Settings > Reservation] menu, in the Reservation Review section.
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Now that you know about email templates for guest business relationships, how about checking other related subjects?

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