Reservation Guarantee

Learn how to configure your policy on reservations guarantee on reservations made through the website or pre-bookings sold directly to the guests.

What happens when the guest does not complete the payment for the reservation made via the website?
When a guest start the reservation process on your page, choose a payment method and do not complete the action, the Stays.net will allocate your user'...
Tue, 29 Aug, 2023 at 5:47 PM
FAQ | What is the reservation guarantee policy?
Reservation guarantee policy is a feature used by means of listing to charge guests an amount to confirm the reservation. This serves to confirm the gues...
Mon, 19 Feb, 2024 at 10:18 AM
How to set a deadline for reservations from the website to be confirmed?
To better understand the article, it is recommended that you already know the concept below: How is the reservation process on the websites developed by...
Tue, 12 Sep, 2023 at 5:01 PM
How to configure the person responsible for unconfirmed reservations coming through the website?
A good way to convert your unconfirmed reservations coming through the website is to delegate these cases to a member of your reservation center team. To...
Tue, 12 Sep, 2023 at 2:51 PM
How to include fees to calculate the Reservation Guarantee?
The Reservation Guarantee normally is a percentage calculated on top of the total daily rate that the guests need to pay to ensure the listing Reservation,...
Tue, 31 May, 2022 at 11:05 AM
How do you find cases where guests have not completed their reservations on your website?
By default, we call these cases at Stays as Incomplete Reservations, which happen when the guest starts the purchase journey on Stays.net website, choosin...
Wed, 13 Sep, 2023 at 11:31 AM
How to set the reservation guarantee policy?
What you will find in this article Defining the default Reservation Guarantee Setting the Reservation Guarantee per listing Defining the default R...
Wed, 21 Dec, 2022 at 9:39 AM
Where does the reservation guarantee policy apply?
Once the configuration of your reservation guarantee policy, it will be applied in the following areas of your Stays.net: Area Summary Details W...
Tue, 12 Sep, 2023 at 4:28 PM